Hospitality

With the number of challenges facing the hospitality industry including labor shortages, rising costs, and changing guest expectations, loyal and effective employees are a hotels greatest asset. CTI classes are designed to enhance employee wellness and well-being.

CTI’s modular training approach allows you to choose those subjects most needed to accomplish that task. (Recommended classes are outlined in blue. Approximate time per class is in parentheses.)

Classes include:

• 3 Step Crisis Intervention Model (1)
• Addressing Burnout and Mental Health Concerns (2)
• Addressing Low Employee Morale (2)
• Anger Management (1)
• Managing Stress and Burnout (2)
• Career Goal Setting and Acquisition (1)
• CISM Overview Advanced (2)
• Co-Worker and Worksite Relationships (1)
• Creating a Positive Work Environment (1)
• Death in the Workplace (1)
• Destroying Overwhelm (1)
• Effective Recruiting (2-3)
• Ethics (1-2)
• Evaluating Employee Performance (1-2)
• Grief and Loss (2)
• How to Become a Mentor (1)
• Leadership – Principles of Effective Supervision (2)
• Listening Without Judgment (1)
• Managing Stress (1-2)
• Mastering Communication Skills (1)
• Meeting Guest Expectations (2)
• Overcoming Fears and Phobias (2)
• Post Traumatic Stress (2-4)
• Preventing High Staff Turnover (1)
• Preventing Staff Shortages and Increased Workload (2)
• Psychological First Aid (1)
• Effective Crisis Response (1)
• Sexual Harassment – Recognizing and Responding (2)
• Self-Improvement Without Years of Therapy (1)
• Sensitivity and Diversity (2-3)
• Suicide Awareness – Pre/Inter/Postvention (2-4)
• Understanding Grief and Loss (2)
• Wellness In the Workplace (2-3)
• When Bad Things Happen To Good People (1-2)
• Best Practices for Active Shooter Response (2-3)